Payment and Shipment

For payment and shipping, the following conditions apply:

I. General information
A minimum order value does not exist.

All prices are shown in EUR and include VAT of 19%.

Payment by cash on delivery is only possible in Germany and up to a value of 300 EUR.

Delivery times are deposited with the products.

Shipping costs can be seen if the shopping cart is not empty.



II. Shipping Costs (including VAT)

Deliveries within Germany
For deliveries of goods within Germany we charge shipping costs as follows:

 - Value of goods up to 5,000 € = 5.90 €

 - For a value of more than € 5,000 a separate written order has to be placed.

Forwarding within Germany (mainland)
- Value of goods up to 10,000 € = 65,00 €

For a value of more than € 10,000 a separate written order has to be placed. Bulky goods are marked as such in the article description.

Deliveries abroad (Europe)

Shipping Costs International 1
For delivery of goods to countries listed below we charge shipping costs of 12.90 EUR per parcel:

 Austria  Belgium
 Czech Republic  Denmark
 Estonia  France
 Great Britain   Italy
 Latvia  Lithuania
 Luxemburg  Monaco
 Poland  Slowakia
 Slowenia  The Netherlands

For a value of more than € 5,000, a separate written order is required.

Shipping Costs International 2
For delivery of goods to countries listed below we charge shipping costs of 16.95 EUR per parcel:

 Bulgaria  Croatia    
 Finland  Greece
 Hungary  Irland
 Malta  Norway
 Portugal  Romania
 Spain  Sweden

For a value of more than € 5,000, a separate written order is required.

Shipping Costs International 3
For delivery of goods to countries listed below we charge shipping costs of 19.95 EUR per parcel:

 Albania  Bosnia Herzegovina
 Island                      Montenegro
 Republic of Serbia  Switzerland

For a value of more than € 5,000, a separate written order is required.

Special note regarding deliveries to Switzerland

For deliveries to Switzerland, the customer bears the customs duties. The customs amount is usually based on the gross weight of the item. As a rule, the customs rates are less than CHF 1.- per kilogram. Please check with the local authorities.

Delivery Times

As far as no other period is specified in the item description, the delivery time within Germany is about 1 - 2 days, in case of deliveries abroad within 1 - 2 days after order confirmation (in case advance payment has been agreed upon, after the payment authorization).
 

Please note that the delivery time may vary as it depends on holidays and the receipt of payment, among others. There will be no delivery on Sundays and on public holidays.
 

If you have ordered articles with different delivery times, we will ship the goods in one shipment, unless we have made a different agreement with you. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

III. Payment Options
With us you can choose from a variety of payment options that are right for you. All payment methods are simple and quick to use, but above all, safe.

Please note: with us you do not need a PayPal account to be able to make payments.


Payment in Advance by Bank Transfer
With this method of payment, you transfer the total amount of your order in advance to our business account in accordance with the order confirmation. Bank details will be communicated to you by e-mail automatically. In advance payments are checked automated internally until they are dispatched and therefore without any risk for you.

Please note that a domestic money transfer will only be credited to the recipient's account after 1 to 2 banking days.
For payments from other EU countries, please use the SEPA transfer. A SEPA transfer is usually credited after 3 bank days.
Note: Please always state our order number as intended purpose.

Cash on Delivery (COD)
Actually, cash on delivery is not a payment method, but a specific type of delivery: COD delivery. Paramount is the shipping service and not the payment. For an additional charge of 8.00 Euro (COD charge) we will ship your order COD. You then pay the ordered goods conveniently at your doorstep. Please have the total invoice amount at hand when receiving the goods. Upon delivery the delivery agent will collect in cash only (no acceptance of checks). For cash on delivery apply additional 8,00 EUR COD charges. These are not shown on the invoice and must be paid directly to the parcel delivery service. Please note: Currently we offer COD only within Germany. We apologize for any inconvenience.

Credit Card
At us you can pay easily and securely by credit card. When ordering in our online shop, simply select the payment method Credit Card. Please note: You do not need a PayPal account to use this payment method.

At TorDoc online store you can easily and securely pay per card. We accept Master Card, Visa und American Express.

If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods. Your card will not be charged until your order has left our warehouse.

For the payment via credit card you need the following data:

  • your credit card number
  • validity of your credit card (month/year)
  • credit card authorization code

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a card is secure.

Invoice
With us, you can easily order on invoice and pay only when you have received the goods. We offer this payment method via our payment service PayPal. Please note: You do not need a PayPal account to use this payment method.

Please transfer the invoice amount after receiving the invoice according to the payment instructions on your invoice.

Debit
We offer this payment method via our payment service PayPal. Please note: You do not need a PayPal account to use this payment method.

PayPal
You can complete your order with 2 clicks only and easily pay with the secure PayPal payment service. In order to be able to use PayPal you need a PayPal account on which you have stored your bank details or credit card information. Further information can be found at www.paypal.de

Cash Payment
This payment method is only possible with pickup. You can pick up the goods you ordered by prior arrangement (by phone or e-mail) in Mönchengladbach. For pickup you pay locally in cash, there are no shipping costs.

Installment Payments
Pay conveniently and easily in monthly installments! You can select your installment plan and the appropriate financing plan as part of the ordering process. Your online request will be will be completed in a few steps in the web shop. We offer installment payments supported by our payment service partner PayPal. Please note: You do not need a PayPal account to accept this offering.


IV. Support
In case you should have questions or queries please do not hesitate to contact us. You can contact us at:
  - Phone: +49 (0) 2166 / 216 36 38
  - Fax:      +49 (0) 2166 / 216 36 26
  - E-Mail:  info@tordoc.de

The estimated shipping costs can only be used if the basket is not empty.